Notice：Countries outside the form are temporarily not available for postal delivery.

Shipping Cost: 

The price is calculated based on the order amount at checkout.

Shipping costs include taxes.

Please note: Our shipping cost is calculated based on the amount after the coupon of the order.

Delivery Time: 

1. Due to the influence of COVID-19，the delivery time of some orders may differ from the expected time by 1-3 DAYS.
2. Common delivery delays and abnormal situations: local customs inspection, lost express delivery, major holidays.
   Rare delivery delays and abnormal circumstances: worker strikes, natural disasters, other uncommon force majeure factors.
3. We will make all efforts to deliver your package on time. However, delay may occur due to invalid address, customs clearance issues, public holidays and peak season etc. Your patience is highly appreciated.
4. After the products are dispatched, we will send you an email related to the delivery, and attach the logistics tracking information of this order in the email. You can check where your order has arrived according to this information.

How To View My Order Logistics Status:

A:By our email

After successfully paying and placing the order,you will receive a confirmation email, which will contain all the products you purchased this time; After the order is shipped, you will receive another email, which will contain the logistics tracking information of your package.

Some orders may not be able to successfully display the order logistics information due to a short time. Please do not worry. This does not mean that your package has not been shipped. Please wait patiently for a period of time and you will get the logistics information according to the logistics tracking information.

B:View via [Track My Orders] in our online store.

#Order number:after successful payment, you will receive an order confirmation email where you can catch your current order number.
#Tracking Number:after shipment, you will receive a shipping confirm email where you can catch your order tracking number.

C:By our customer service team

If the above inquiry methods cannot solve your questions, you can get help through the following contact information. We welcome your consultation at any time.
Contact information: hi@alovha.com

Additional Information: 

A:Please pay attention that Shipping service is not available for P.O. Boxes and APO/FPO addresses.

B:If there is any shipping issue with your package , you must contact Customer Support within 60 days after your order was placed.

C:We currently only provide standard shipping services, temporarily do not provide express shipping services.

Countries/Regions We Do Not Ship To: 

Montenegro, Lebanon, Mali, Madagascar, Malta, Mayotte, Martinique, Malawi, Isle of Man, Maldives, Aruba, Ascension, Argentina, Oman, Albania, Algeria, Afghanistan, Azerbaijan, Equatorial Guinea , Zambia, Benin, Norfolk Island, Western Sahara, Montserrat, Mongolia, Samoa, El Salvador, Lesotho, Mozambique, Sint Maarten, Dutch Caribbean, British Virgin Islands, British Indian Ocean Territory, Suriname , Sudan, Kenya, Laos, American Islands, Myanmar, Niue, Namibia, Jordan, Somalia, Lithuania, Tunisia, Peru, Kosovo, Cocos (Keeling) Islands, Côte d’Ivoire, Comoros, Kuwait, Falkland Islands, Gibraltar, Pitcairn Islands, Bermuda, Réunion, Vanuatu, Wallis and Futuna, Guadeloupe, Nauru, Bolivia, Tristan da Cunha, Trinidad and Tobago, Turks and Caicos Islands, Jamaica, Estonia, Haiti, Honduras, Zimbabwe, New Jersey, Bosnia and Herzegovina, Faroe Islands, French Polynesia, French Guiana, Saint Maarten, French Southern Territories, Saudi Arabia, Tonga, Mauritius , Mauritania, Vatican City, Georgia, Greenland, Grenada, Guernsey, Cambodia, Chile, New Caledonia, Sri Lanka, Svalbard and Jan Mayen, Slovenia, Swaziland, Fiji, Brunei, Monaco, Morocco, Moldova, Czech Republic, Latvia, Tokelau, Solomon Islands, Cayman Islands, Curacao, Cook Islands, Burundi, Burkina Faso, Bahrain, Panama, Paraguay, Papua New Guinea, Barbados, Pakistan, Bahamas, Palestinian Territories, Nepal, Niger, Nigeria, Nicaragua, Andorra, Antigua and Barbuda, Anguilla, Angola, Bangladesh, Venezuela, Aland Islands, Dominican Republic, Dominica, and more Colombia, Seychelles, Cyprus, Sierra Leone, Serbia, Senegal, Tajikistan, Kiribati, Ethiopia, Egypt, Tanzania, Guyana, San Marino, Saint Helena, Christmas Island, Saint Pierre and Miquelon, Saint Vincent and the Grena Dins, Saint Barthelemy, Sao Tome and Principe, Saint Kitts and Nevis, Saint Lucia, Turkmenistan, Tuvalu, Cameroon, Costa Rica, Colombia, Kazakhstan, Djibouti, Kyrgyzstan, China Taiwan, Eritrea, Ecuador, Guatemala, Indonesia, Luxembourg, Rwanda, Qatar, Botswana, South Sudan, South Georgia and the South Sandwich Islands, Macedonia, Gabon, Ghana, Liberia, Libya, Congo Kinshasa, Congo Brazzaville, Liechtenstein, Guinea-Bissau, Guinea, Iceland, Gambia, Croatia, Cape Verde, Belize, Iraq, Armenia, Yemen, Chad, Uruguay, Uganda, Uzbekistan, Ukraine, Central African Republic, Macau SAR, Timor-Leste, No Dan

We attach great importance to your shopping rights.If you still need help, please feel free to contact us via hi@alovha.com