Please click the button to track your order.
If you cannot find your order or your logistics status is abnormal, please contact our customer service team via hi@alovha.com
SHIPPING INFORMATION
SHIPPING & DELIVERY TIME
Processing Time:
All orders will be shipped within 1-3 business day.
Shipping Time:
Continental United States(8-12 business days)
Hawaiian island region(15-20 business days)
Canada(12-15 business days)
European region(6-10 business days)
Oceania regions(12-15 business days)
Other regions(10-20 business days)
Please note that transit time do not include weekends and holidays.
Updated on November 15, 2023 - Added new postal channel to Mexico(10-20 business days)
Total Delivery Time:
Processing Time + Shipping Time
Delivery Time Exceeded:
Once the package is sent out, we cannot interfere with the transportation process. International shipping may be delayed due to customs clearance, natural disasters, incorrect addresses, inability to contact customers, lost packages and other force majeure.
ALOVHA will continuously monitor the shipping status of your package.
If you receive an email with abnormal status of your package, please contact us at hi@alovha.com
Delivery Delay Compensation:
We will compensate you $5 for any delay in delivery beyond our commitment.
If the reason for the delay in delivery is due to lost items (the package is stolen, the logistics is transferred to another address, natural disasters, car accidents, etc.), we will provide you with a full refund or reissue the package.
SHIPPING COSTS & TAXES
Free shipping on orders over $79.
Standard Shipping:
Continental United States($10 USD)
Hawaiian island region($16 USD)
Canada($10 USD)
Mexico($10 USD)
European region($10 USD)
Oceania regions($10 USD)
Asia regions($8 USD)
Sorry, we do not support express shipping at the moment:(
About Taxes:
All taxes (including customs duties, customs clearance fees, consumption tax, etc.) are included in the shipping cost, and you do not need to pay any taxes in your own name.
About Shipping Costs In Hawaii:
Hawaii is a remote area, and packages need to be transshipped in the continental United States, so shipping costs will be relatively high. At the same time, the shipping time is long (15-20 business days), it is recommended that you reserve enough time to wait for the package. If you are pressed for time, it is recommended that you buy ALOHA shirts locally in Hawaii. The local ALOHA shirts are super good-looking!
SUPPORTED DELIVERY AREAS
North America:
United States,Canada
Europe Regions:
France,UnitedKingdom,Germany,Italy,Spain,Austria,Netherlands,Belgium,Poland,Bulgaria,Greece,Ireland,Portugal,Hungary,Slovakia,Czech,Romania,Denmark,Sweden,Finland
Oceania Regions:
Australia,New Zealand
Asia Regions:
Singapore,Malaysia,Japan
Additional Information:
Please pay attention that Shipping service is not available for P.O. Boxes and APO/FPO addresses.
ORDER CANCELLATIONS
We can cancel the order for you if you contact us in time after your purchase.
If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
LOST OR STOLEN PACKAGES
If you think your order has been lost or stolen, please contact our customer service team via hi@alovha.com
Common package loss situations:
When you receive the successfully signed email, you did not receive the package/there is no package at your doorstep/there is no package in your mailbox/your neighbor does not collect it/the nearby post office does not collect it, etc.
Due to limitations from our carriers, we have a 10 day window to submit any lost or stolen package claims. Claims received after the 10 day window will not be processed.