F.A.Q

Rest assured that we will send you email updates with a tracking number once your package is shipped. You can easily track your package status by checking your email.

You can also check your order status by accessing 'TRACK MY ORDER' at the bottom of the page and entering your email address and order number.

Shipping Time:
All orders will be shipped within 1-3 business day.

Delivery Time:
United States(8-12 business days)
Canada(12-15 business days)
European region(6-10 business days)
Other regions(10-20 business days)
Please note that transit time do not include weekends and holidays.

Please Click Shipping Policy For More Details>>

Generally, you will receive an order confirmation email as soon as you complete the payment. A shipping confirmation email concerning tracking info will be sent to you as soon as the order is shipped out. If you did not receive the email, it may be caused by the following reasons:

- The email might be shielded. Please check your junk mail.
- You have not checked the box to subscribe to your email.
- You might fill in the wrong email address.

Please contact us via hi@alovha.com to obtain your order information.

One of the most common reasons is that a package is held by customs for inspection. Please don't worry, tracking information will be updated after customs releases.

Other common reasons:
- Lost items during logistics transportation.
- During large-scale shopping festivals (such as Black Friday/Christmas, etc.), logistics capacity will be tight, resulting in logistics delays.

If you find that the logistics information has not been updated, please contact after-sales service team via hi@alovha.com

Please follow the steps below:

- Double check the delivery address on your order is correct.
- Ensure that your package wasn’t picked up by someone else or delivered to a different location outside your property.
- Please check your nearest post office or common pick-up location.
- Contact your local courier for the delivery details.

If you still cannot find your package, please feel free to contact us via hi@alovha.com

Common reasons for shipping exceptions:

- Customs clearance inspection;
- The address is not detailed;
- Natural disasters lead to delivery delays;
- Workers' strikes lead to delivery delays;
- Other force majeure.

Please contact hi@alovha.com immediately for help, and customer service will help you find out the reason for the abnormal delivery and solve the problem.

If you think your order has been lost or stolen, please contact our customer service team via hi@alovha.com

Common package loss situations:
When you receive the successfully signed email, you did not receive the package/there is no package at your doorstep/there is no package in your mailbox/your neighbor does not collect it/the nearby post office does not collect it, etc.

Due to limitations from our carriers, we have a 10-day window to submit any lost or stolen package claims. Claims received after the 10-day window will not be processed.

A.Before the order is shipped
Please email us ASAP with your order number or recipient information.

B.After the order is shipped
Generally, we cannot cancel the order in transit. If you no longer need the package, please wait for the delivery of the package to complete and then initiate a return request.

A.Before the order is shipped
Please email us ASPS with what you want to modify, attaching the order number or recipient information.

B.After the order is shipped
Unfortunately, we cannot modify the order in transit.
Please wait for the package to arrive and contact us to exchange it for you.

Please contact customer service via hi@alovha.com

We will reissue the correct item to you free of charge.Or give you a full refund directly.

At the same time, we will bear the responsibility for sending the wrong item this time. As a consumer, you don't need to spend time sending the wrong item back to us. Please keep this buggy product or give it to a friend who likes it more. Sometimes, mistakes can be a blessing :)

Please contact customer service via hi@alovha.com

If you find that you have not received a product, please contact us for a reissue or refund.
ALOVHA will not split two packages to ship to you.

Please contact the ALOVHA customer service team to handle your return.
>>hi@alovha.com

Please Click RETURN POLICY For More Details>>

Please return the item(s) within 7 days after you receive the return address.

If you return the package by yourself, please fill in the return tracking number and carrier name.

Generally, it takes 1-3 business days for the order refund to arrive in the account, which varies from bank to bank/credit company/online account issues the refund step.

For the safety of your funds, ALOVHA only supports refunds to the original payment account.

Refund arrival time:Credit card: usually within 24 hours (may be delayed during holidays).
Paypal: usually arrives within 1-3 days.

Common reasons are as follows:

- You click to buy repeatedly.
- The web page is refreshed repeatedly.

If you find that you have made a double payment, please contact customer service team via hi@alovha.com and provide your payment bill record. We will refund your money, please don't worry.

Common reasons are as follows:

- The card info is incorrect. Please kindly check the expiration date, billing address, and security code (The security code can be on the back of your Visa/Master card).
- Card issuer bank declined your payment. Not enough balance on the card.
- Shipping address and billing address are inconsistent/incorrect.

If everything is correct, please open another browser and/or try other forms of payment to complete your order.

Generally, it takes 1-3 business days for the order refund to arrive in the account, which varies from bank to bank/credit company/online account issues the refund step.

For the safety of your funds, ALOVHA only supports refunds to the original payment account.

Refund arrival time:Credit card: usually within 24 hours (may be delayed during holidays).
Paypal: usually arrives within 1-3 days.

Common reasons are as follows:
- Payment interface sync exception.
- Order notification email triggers interface exception.

If you do not receive the order confirmation email, please contact the customer service team via hi@alovha.com to verify the reason and solve it for you.